Privacy Policy for Scarlet Spindrift
At Scarlet Spindrift, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform, engage with our services, or purchase our products. We operate in compliance with Australian privacy principles and global data protection regulations, including the GDPR where applicable.
Information We Collect
We collect various types of information to provide and improve our tourism and experiential colour workshop services. This includes:
- Personal Identification Information: This includes your name, email address, phone number, and postal address. We collect this when you book a tour, register for a workshop, make a purchase, subscribe to our newsletter, or contact us directly.
- Payment Information: When you make a booking or purchase, we collect necessary payment details (e.g., credit card information). This data is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Demographic Information: In some instances, for workshop planning or tour customisation, we might ask for preferences related to your interests in colour, art, or nature, or dietary requirements if meals are provided during a retreat.
- Website Usage Data: We automatically collect information about how you interact with our site, such as IP addresses, browser type, referring/exit pages, and visitor behaviour patterns using cookies and similar technologies. This helps us understand how our services are used and how we can improve them.
How We Use Your Information
Your information is used for specific purposes to enhance your experience with Scarlet Spindrift:
- Service Provision: To process your bookings for tours, workshops, and retreats, manage your purchases of art supplies, and provide customer support.
- Communication: To send you confirmations, updates about your bookings or purchases, and respond to your inquiries. With your consent, we may also send you marketing communications about new services, special offers, and events relevant to your interests.
- Personalisation: To tailor your experience on our site and recommend services and products that might interest you, based on your previous interactions.
- Website Improvement: To analyse user behaviour and trends, troubleshoot technical issues, and improve the usability, functionality, and content of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties under specific circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, tour operators, IT support, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes using secure servers, encryption, and regular security assessments.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for website functionality, analytics, and to remember your preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
Scarlet Spindrift
72 Marine Parade,
Unit 3A,
Byron Bay, NSW, 2481
Australia